Terms of Use.

About us and these terms

This Website (www.thebruxismclinic.co.uk) is operated by The Bruxism Clinic, a trading name of Dr Aesthetica. Our clinic is located at Unit 1, 1431–1433 Bristol Road South, Birmingham, West Midlands, B31 2SU, United Kingdom. Throughout these Terms, “we”, “us” and “our” refer to The Bruxism Clinic, and “you” and “your” refer to the user of the Website.

You can contact us by telephone on 0121 769 0242 or by email at info@draesthetica.co.uk.

Definitions

Website
www.thebruxismclinic.co.uk and any sub-domains, including any pages, content, forms, quizzes, and embedded tools made available through it.

Content
all text, images, video, audio, graphics, logos, code, and other material made available on the Website.

Services
any consultations, treatments, assessments, or other clinical or commercial services offered by us, whether booked through the Website or otherwise.

Third-Party Tools
software or services provided by third parties and embedded in or linked from the Website, including without limitation YouForm (form and quiz delivery) and GoHighLevel (customer relationship management and communication) and Pabau (our secure online booking platform).

Medical disclaimer

The Website provides general information about bruxism, associated conditions, and non-surgical aesthetic treatments offered at our clinic. All information on the Website is for general informational and educational purposes only and does not constitute medical advice, diagnosis, or treatment.

You should not rely on any information on the Website as an alternative to medical advice from a qualified clinician. If you have or suspect you have a medical condition, you should consult a qualified healthcare professional. Never disregard professional medical advice or delay seeking it because of something you have read on the Website.

Any treatment we may offer is subject to an in-person consultation, clinical assessment, and suitability review by a qualified practitioner. We reserve the right to decline or postpone treatment at our sole clinical discretion where we consider it is not in your best interests.

The Bruxism Quiz and other online assessmen

We offer a free online quiz and other self-assessment tools on the Website (together, the “Quiz”). The Quiz is delivered through a third-party form platform (YouForm) and the information you submit is passed to our customer relationship management system (GoHighLevel) so that we can contact you with your results and, if you request it, with follow-up information about our services.

You acknowledge and agree that:

• the Quiz is a general self-assessment tool and is not a medical diagnosis. It does not, and cannot, confirm whether you have bruxism or any other condition.
• the Quiz results are indicative only and should not be relied upon as a substitute for a clinical assessment by a qualified practitioner.
• by submitting the Quiz you consent to your responses and contact details being transmitted to, and processed by, YouForm and GoHighLevel on our behalf for the purposes of providing your results and any follow-up communications you have consented to.
• if you do not wish to share your information with these providers, please do not submit the Quiz — you are welcome to contact us directly by phone or email instead.
• we are not responsible for the availability, accuracy, or performance of the underlying third-party platforms, although we take reasonable steps to choose reputable providers and to protect the information you submit.

Full details of how we handle information submitted through the Quiz and other forms on the Website are set out in our Privacy Policy.

Bookings, consultations, and treatments

Any bookings, consultations, or treatments arranged through the Website (including via the Quiz, contact forms, callback requests, or booking widgets) are subject to:

• availability;
• our acceptance of your booking;
• a satisfactory clinical consultation and suitability assessment;
• any clinic policies in force at the time of booking, including our cancellation, deposit, and rescheduling policies, which will be communicated to you at the time of booking.

Prices shown on the Website are indicative and may change. The price applicable to your treatment will be confirmed at the time of booking. Where we offer payment plans (for example, through third-party finance providers such as Klarna or PLIM), those arrangements are between you and the provider and are subject to their own terms and eligibility criteria.

Botulinum toxin (Botox) is a prescription-only medicine in the United Kingdom. It can only be prescribed following a face-to-face consultation with a qualified prescriber, and treatment will only proceed where clinically appropriate.

Using the Website

You may use the Website only for lawful purposes. You must not use the Website:

• in any way that breaches any applicable local, national, or international law or regulation;
• to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material;
• to knowingly transmit any data, send or upload any material that contains viruses, trojans, worms, time-bombs, keystroke loggers, spyware, adware, or any other harmful programs;
• to attempt to gain unauthorised access to the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website;
• to attack the Website via a denial-of-service attack or a distributed denial-of-service attack;
• to submit false, misleading, or impersonating information through any form, including the Quiz.

We reserve the right to suspend or terminate your access to the Website at any time if we reasonably believe you have breached these Terms.

Accounts and submissions

If you submit information to us through the Website (whether via the Quiz, a contact form, a booking tool, or otherwise), you warrant that:

• the information you provide is accurate, current, and complete;
• you are legally entitled to provide that information;
• if you are providing information on behalf of another person, you have their permission to do so.

You are responsible for keeping any account credentials confidential and for all activity that takes place under your account.

Intellectual property

All Content on the Website, including the design, layout, text, graphics, photographs, videos, logos, branding, and the compilation of all Content, is owned by us or our licensors and is protected by copyright, trade mark, and other intellectual property laws.

You may view, download, and print pages from the Website for your own personal, non-commercial use only. You must not:

• reproduce, copy, modify, or re-publish any part of the Website for commercial purposes without our prior written consent;
• use any Content from the Website in any other website, publication, or service without our prior written consent;
• remove or alter any copyright, trade mark, or other proprietary notices from any Content.

“The Bruxism Clinic” and “Dr Aesthetica” are trading names and brand identifiers associated with our clinic. Nothing on the Website grants any licence or right to use these names or any associated logos, branding, or marks without our prior written consent.

Third-party websites and tools

The Website may contain links to third-party websites, and may embed or rely on Third-Party Tools (including YouForm, GoHighLevel, Pabau, analytics providers, video hosts, and social media platforms). We do not control those websites or tools and are not responsible for their content, availability, or practices.

Your use of any third-party website or tool is at your own risk and subject to the terms and privacy policies of that third party.

Testimonials, reviews, and results

Patient testimonials, reviews, before-and-after photographs, and statistics (such as success rates) shown on the Website reflect the experiences of individual patients. Individual results vary, and no specific outcome is guaranteed. Any figures quoted on the Website (including success rates) are based on our own clinic data unless otherwise stated, and should not be taken as a representation of the results you will personally achieve.

Availability and changes to the Website

We aim to keep the Website available, but we do not guarantee uninterrupted or error-free access. We may suspend, withdraw, or restrict the availability of all or part of the Website for business or operational reasons, and we may change the Content or functionality of the Website at any time without notice.

Our liability

Nothing in these Terms limits or excludes our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any other liability that cannot be limited or excluded by law.

Subject to the above, and to the fullest extent permitted by law:

• he Website and its Content are provided “as is” and we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the Website or the Content;
• we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with your use of, or inability to use, the Website, including any loss of profits, loss of business, business interruption, loss of data, or any indirect or consequential loss;
• we will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, programs, data, or other proprietary material due to your use of the Website or any content downloaded from it.

This clause does not affect your clinical care, which is governed by the separate contract and consent process between you and our clinicians at the time of treatment.

Indemnity

You agree to indemnify us against any losses, damages, costs, or expenses (including reasonable legal fees) we suffer as a result of any breach by you of these Terms or any misuse of the Website.

Privacy and cookies

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

Changes to these Terms

We may revise these Terms from time to time by updating this page. You should check this page occasionally to ensure you are happy with any changes. Your continued use of the Website after any changes have been posted will be taken as acceptance of the revised Terms.

Governing law and jurisdiction

These Terms, their subject matter, and their formation are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms or your use of the Website, except that if you are a consumer resident in another part of the United Kingdom, you may also bring proceedings in your local courts.

General

• If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.
• Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
• You may not assign or transfer your rights under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms where we reasonably believe your rights will not be affected.

Contact us

If you have any questions about these Terms, please contact us:

The Bruxism Clinic (a trading name of Dr Aesthetica)
Unit 1, 1431–1433 Bristol Road South
Birmingham, West Midlands, B31 2SU
United Kingdom

Telephone: 0121 769 0242
Email: info@draesthetica.co.uk